If for any reason you are unhappy with your order then please
Contact Us as soon as possible.

 

All of our products are sold with a 14 days money back guarantee and must be returned to us within 14 days of receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached. Currently we are unable to offer a free returns service.

We will only accept the returned items in the same condition as we sent.

Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund. Don`t forget to include a note with your order number, name and address along with your reason for returning inside your returned package.

Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then return is your responsibility until it reaches our warehouse.

Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.

If your order is returned to our warehouse due to being undelivered after one attempt or more, or if it is not collected from a named collection point, you will be charged a re-delivery fee when your order is dispatched again. The cost will depend on what service you would like to use.

If your order is returned to us and you decide to cancel your order, up to £30.00 may be deducted from the final refund amount. This is to cover shipping and administration costs. This only applies to orders that have not been collected, undeliverable due to incorrect delivery address details or rejected by Customs.

 

If you have any questions then please contact us on talbot@joychengfashion.com.

 

Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.

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